Frequently Asked Questions

You send us the link(s) to item(s) you want, include photos and description. We purchase it on your behalf from the supplier you choose, then coordinate delivery to you.

No. WEE does not stock or resell products. All procurement items are purchased based on customer requests.

No. Since WEE is not the seller or manufacturer, we cannot guarantee product quality, sizing, color accuracy, or performance. We will, however, assist you in contacting the supplier if an issue arises.

No. Procurement service fees are non-refundable, as they cover the time, coordination, and processing required to place your order.

You may cancel before WEE places the order with the supplier. Once the order is placed, cancellations depend entirely on the supplier's policies.

Notify us within 24 hours with photos and details. We will assist you in contacting the supplier for a replacement or refund, but the final decision rests with the supplier.

Delivery varies based on supplier processing, international shipping, and courier availability. Timeframes are estimated, with potential delays beyond our control.

Yes. WEE coordinates local delivery for all completed orders. Delivery fees apply and are non-refundable.

Delivery depends on your location; coverage is confirmed during request submission.

Contact us via WhatsApp or email with the item link, photo, description, quantity, and delivery location for a detailed quote — or place a request directly through our order form.

Payment instructions will be provided with your quote. Orders are only processed after payment is confirmed.

Unused stationery items in original packaging may be eligible for return within 3 days. Custom or special-order stationery items are non-returnable.

If you are unavailable or the address is incorrect, the delivery will be marked as failed. A redelivery fee may apply.