LAST UPDATED: February 13, 2026
These Terms & Conditions (“Terms”) govern your use of WEE’s services, including custom import conceirge, smartstart stationery solutions, document & branding solutions, and logistics & delivery coordination. By engaging with WEE, you agree to these Terms. Please read them carefully.
Definitions
- “WEE”, “we”, “our”, “us” refers to We Envision Everything.
- “Customer”, “you”, “your” refers to any individual or business using our services.
- “Services” refers to all offerings provided by WEE, including custom import concierge, SmartStart Stationery Solutions, document & branding solutions, and logistics & delivery coordination.
- “Order” refers to any request submitted by a customer for goods or services.
Use of Services
- Provide accurate and complete information
- Review order details before confirmation
- Make payments as required
- Comply with these Terms and any service‑specific guidelines
WEE reserves the right to refuse service if information provided is incomplete, inaccurate, or violates these Terms.
Custom Import Concierg (Online Shopping Expert)
a) Service Nature
WEE acts as a facilitator, purchasing items on your behalf from third‑party suppliers.
WEE is not the manufacturer, seller, or producer of the items procured.
b) Order Confirmation
Once an order is placed with a supplier, it cannot be cancelled unless the supplier allows cancellation.
c) Pricing
Prices depend on supplier costs, shipping, duties, and service fees.
Quotes are estimates and may change based on supplier updates.
d) Liability
WEE is not responsible for:
- Supplier delays
- Supplier stock issues
- Product defects
- Manufacturer warranties
- Customs or shipping delays
We will, however, assist you in contacting the supplier if issues arise.
SmartStart Stationery Solutions
a) Availability
Products are subject to stock availability.
b) Custom Orders
Custom or special order items are non returnable and non refundable.
c) Product Descriptions
We aim to provide accurate descriptions, but minor variations may occur.
Document & Branding Solutions
All documentation services are provided based on the information you supply.
WEE is not responsible for errors resulting from incomplete or inaccurate customer information.
All administrative service fees are non refundable.
Logistics & Delivery Coordination
a) Delivery Responsibility
WEE coordinates deliveries but may use third party couriers or internal delivery support.
b) Delivery Fees
Delivery fees are non refundable.
c) Customer Responsibilities
You must ensure:
- Accurate delivery address
- Availability to receive items
- Timely communication
Failed deliveries may incur additional fees.
Payments
Refund & Returns
Refunds and returns are governed by our Refund & Return Policy, which forms part of these Terms.
Limitations & Liabilities
WEE is not liable for:
- Losses resulting from supplier delays or errors
- Damaged or defective items supplied by third parties
- Delays caused by customs, shipping, or external factors
- Loss of data, profits, or business opportunities
Our liability is limited to the value of the service fee paid to WEE.
Customer Conduct
Customers agree not to:
- Abuse or misuse WEE’s services
- Provide false or misleading information
- Engage in fraudulent activity
- Harass or threaten WEE staff or partners
Privacy
Your personal information is handled according to our Privacy Policy, which forms part of these Terms.
Changes to Terms
WEE may update these Terms from time to time.
Changes will be posted on our website with an updated “Last Updated” date.
Continued use of our services indicates acceptance of the updated Terms.