Last updated: February 13, 2026
Purpose of This Policy
This Refund & Return Policy outlines how WEE handles cancellations, refunds, returns, and order issues for all procurement-on-demand, stationery supply, logistics coordination, and administrative support services. Our goal is to maintain transparency, fairness, and trust while ensuring smooth service delivery.
Procurement-on-Demand Purchases
WEE acts as a facilitator, not the seller or manufacturer. All items are purchased on behalf of the customer from third-party suppliers.
- Once WEE places an order with a supplier, refunds are subject to the supplier's own return and refund policy.
- If the supplier accepts returns or cancellations, WEE will assist in coordinating the process.
- Any restocking fees, return shipping costs, or supplier penalties are the responsibility of the customer.
- WEE's service fee for procurement is non-refundable, as the service is completed once the order is placed.
Custom, Special-Order, or Non-Returnable Items
Some items cannot be returned or refunded due to supplier restrictions. These include custom or personalized items, perishable goods, items marked "final sale" or "non-returnable" by the supplier, and items that cannot be returned for hygiene or safety reasons. WEE will always inform customers when an item falls into one of these categories before purchase.
Stationery Supply & In-Stock Items
For stationery or items supplied directly by WEE:
- Returns are accepted within 7 days of delivery if the item is unused, unopened, and in its original packaging.
- Refunds are issued after the item is inspected and approved.
- Delivery fees are non-refundable.
- Items damaged due to misuse or improper handling are not eligible for return.
Logistics & Delivery Coordination
Delivery methods. WEE delivery personnel handle standard-size packages, local deliveries, and cases where internal staff are available. Third-party couriers handle oversized or heavy packages, long-distance deliveries, or cases where internal personnel are unavailable. Customers are informed of the delivery method before dispatch.
Delivery delays. Delays caused by third-party couriers, customs, weather, or supplier-related issues are not eligible for refunds, as these are outside WEE's control. If a delay is caused by WEE's internal delivery team, we will work to resolve it promptly and may offer compensation or redelivery at our discretion.
Address accuracy. If WEE makes an administrative error (such as entering an incorrect delivery address), WEE will cover the cost of correction or redelivery. If the customer provides incorrect or incomplete information, any additional fees, delays, or redelivery costs are the customer's responsibility.
Delivery confirmation. Deliveries completed by WEE personnel include confirmation via photo, signature, or timestamped record. Deliveries handled by third-party couriers follow the courier's confirmation process.
Service-Based Refunds (Administrative & Document Support)
- Refunds are available only if the service has not yet begun.
- Once work has started, partial refunds may be considered based on the percentage of work completed.
- Completed services are non-refundable.
Damaged, Incorrect, or Missing Items
If an item arrives damaged, incorrect, or incomplete, notify WEE within 48 hours of delivery and provide photos or documentation so we can file a claim with the supplier or courier. WEE will assist in securing a replacement, refund, or resolution based on the supplier's policies.
Processing Time for Refunds
Once approved, refunds are processed within 3–7 business days for WEE service fees, and 7–21 business days for supplier-issued refunds (varies by vendor and payment method). Refunds are issued to the original payment method unless otherwise stated.
Contact Us
For refund or return questions, contact us at:
- Email: info@wee.gy
- WhatsApp: (592) 655-6959
- Website: wee.gy/contact