Last updated: February 13, 2026
WEE ("We Envision Everything") is committed to providing reliable and efficient delivery coordination for all procurement, stationery, and administrative service requests. This Shipping & Delivery Policy outlines how deliveries are scheduled, handled, and completed.
Delivery Coverage
WEE currently provides delivery coordination within designated areas of Guyana. Delivery availability may vary based on customer location, item type and size, supplier shipping requirements, and courier availability. We will inform you if your delivery location falls outside our service range.
Delivery Methods
Depending on the nature of your order, deliveries may be completed by WEE's internal delivery support, third-party couriers, or supplier-assigned carriers (for international procurement items). WEE will coordinate and track deliveries as needed, but final delivery timelines may depend on external partners.
Delivery Fees
Delivery fees are calculated based on location, item size, and delivery method, and are communicated before confirmation. Delivery fees are non-refundable, including in cases of customer unavailability or incorrect delivery information. Additional fees may apply for redelivery, remote locations, or oversized or special-handling items.
Delivery Timeframes
Local deliveries are typically completed within the timeframe communicated at the time of order confirmation.
International procurement deliveries depend on supplier processing times, international shipping schedules, customs clearance, and local courier availability. Estimated delivery windows will be provided, but delays outside WEE's control may occur.
Customer Responsibilities
To ensure smooth delivery, customers must provide accurate delivery details, be available at the scheduled delivery time, notify WEE promptly of any changes, and inspect items upon receipt. If the customer is unavailable or provides incorrect information, a redelivery fee may apply.
Failed Deliveries
A delivery is considered "failed" if the customer is not present at the delivery location, the address provided is incorrect or incomplete, the customer cannot be contacted, or the delivery location is inaccessible. In such cases, the item may be returned to WEE or the courier, a redelivery fee will be required, and delivery may be rescheduled based on availability.
Delivery of Procurement Items
For procurement-on-demand orders, WEE is not responsible for supplier delays, customs issues, or courier disruptions. WEE will provide updates as information becomes available, and customers will be notified when items are ready for local delivery or pickup.
Pickup Option
Where WEE offers a pickup option, pickup times must be scheduled in advance. Items not collected within the agreed timeframe may incur storage or rescheduling fees.
Damaged or Incorrect Items
If an item arrives damaged or incorrect, notify WEE within 24 hours of delivery and provide photos and details. WEE will assist in contacting the supplier for replacement or refund options. WEE is not responsible for manufacturer defects or supplier errors but will support the resolution process.
Contact Us
For delivery questions or updates, contact us at:
- Email: info@wee.gy
- WhatsApp: (592) 655-6959
- Website: wee.gy/contact
Updates to This Policy
WEE may update this Shipping & Delivery Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.